Olark is a cloud-based live chat platform to connect with your customers in an effective and timely manner. It provides various features like automated messages, team management, real-time reporting, searchable transcripts, and more.

Find the open source code for this destination in the GitHub repository.

Getting started

RudderStack supports sending events to Olark via the following connection modes:

Once you have confirmed that the source platform supports sending events to Olark, follow these steps:

1. From your RudderStack dashboard, add a source. Then, from the list of destinations, select Olark.
2. Assign a name to the destination and click Continue.

Connection settings

To successfully configure Olark as a destination, you will need to configure the following settings:

• Site ID: Enter your Olark site ID. This is a required field - RudderStack uses it to initialize the Olark native web SDK.
• Group ID: Enter your Olark group ID. For more information on getting this ID, refer to the FAQ section below.
• Record Live Chat Events: Enable this setting to allow RudderStack to automatically record your Olark Live Chat events as track events.
  • Update Event Name in track call: Use this setting to update your track event name.
    • Mapping to update the event name in track call: Use this setting to map the standard Olark Live Chat events with your custom track event names.
• Client-side Events Filtering: This setting lets you specify which events should be blocked or allowed to flow through to Olark. For more information, refer to the Client-side Events Filtering guide.
• Use device mode to send events: As this is a web device mode-only destination, this setting is enabled by default and cannot be disabled.
• OneTrust Cookie Categories: This setting lets you associate the OneTrust cookie consent groups to Olark.

Identify

You can use the identify call to update the user information in Olark, like name, email address, phone number, and custom fields like customer ID.

A sample identify call is shown below:

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rudderanalytics.identify("1hKOmRA4GRlm", {
  name: "Alex Keener",
  email: "alex@example.com"
  age: 25
})

Supported mappings

RudderStack maps the following optional user traits to the corresponding Olark properties:

Track

If you enable the Record Live Chat Events dashboard setting, RudderStack records the Olark Live Chat events based on the user's interactions and sends them as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).

You can also set custom names for your track events and map them to the Olark standard events by enabling the Update event name in track call setting.

RudderStack supports the following standard Live Chat events:

• Start Chat
• Chat Message Sent
• Chat Message Received

FAQ

Where can I find the Olark group ID?

1. Log in to your Olark dashboard.
2. From the left sidebar, go to Team > Groups and click the relevant group for which you want the ID.
3. Click Show embed code. Your group ID will be listed here, as shown: